The Bridge of Central Massachusetts

Human Services Quality Management Coordinator

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The Bridge is a human service agency that provides counseling services to people facing challenges. Building on more than 40 years of experience, we advocate for individuals to become full partners in the experience of lifelong learning, meaningful relationships, productive work, and community living.


  1. Licensing and Accreditation


  • To provide assistance with the management and facilitation of all required divisional licensing and accreditation procedures and requirements
  • To provide assistance to programs with quality improvement, accreditation and licensing activities, including training for division staff on the completion of required documentation
  • To have regular meetings with Program Managers to discuss upcoming licensing and other quality improvement issues
  • To maintain a schedule of and track all licensing needs and expirations, as well as fire, health, and building inspections
  • To coordinate with the Division Director in communicating changes in regulations and standards to programs/managers in a timely and effective manner, and coordinate the dissemination of appropriate policy changes and updates


  1. Quality Improvement


  • To assist the Service Directors, Division Directors and Program Managers in the development of programmatic and divisional changes necessary to meet all required standards
  • To participate in the implementation of the agency’s quality improvement plan
  • To provide training on quality management philosophy and techniques
  • To conduct planned and random reviews of programs to ensure compliance and to identify improvement activities
  • To collaborate with the Division Director to facilitate the quarterly divisional file review process
  • To provide assistance to programs to help identify improvement opportunities, create systems to manage quality/compliance, collect and utilize quality data and other quality management activities.
  • To be involved in the collection of quality data on the services provided, communication of these results and the development and implementation of mechanisms, activities and processes to continually improve services.
  • To provide technical assistance in the composition of division treatment/service plans
  • To maintain communication with the Service Directors, Division Directors, Director of Quality Management, Program Managers and other key agency personnel regarding quality improvement issues
  • To attend division meetings and assist in divisional planning
  • To participate in the collection of individual outcome data for quality improvement purposes
  • To ensure feedback to programs regarding quality improvement data
  • To serve as an active member of the quality committees
  • To participate in and follow through with quality initiatives
  • To participate in inter-divisional assistance activities as necessary
  • To participate in form development and implementation


  1. Other Responsibilities
  • To participate in regular supervision with the Director of Quality Management
  • To manage work-time in a way that meets the job description
  • To participate in required in‑service training, maintaining required hours
  • To complete all necessary paperwork responsibilities consistent with this job description
  • To understand, embrace and operate within the agency’s mission and values
  • To provide excellent customer service to all stakeholders
  • To complete all other duties as assigned by the Director of Quality Management





Masters Degree in relevant field strongly preferred, BA degree in related field required, plus 2 years relevant experience. Person will have:


· Excellent verbal and written communication skills.

· Understanding of division service and/or treatment models

· Valid Driver’s License and reliable vehicle

· Ability to use at a level of excellence Microsoft Office software including Word and Excel;

· Ability to develop collaborative professional relationships with program staff, management and organization leadership.

· Ability to help others to gain the skills and confidence to address any issues and problems they face;

· Conviction about the capacity of people to grow and change;

· Ability to work in partnership with other team members or other service providers; and

· To respect all individuals regardless of their gender, disabilities, abilities, sexual orientation, culture, religion or ethnicity.


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